Introduction & Scope
Hot 18 ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") describes what information is collected from you when you use the Hot 18 website, mobile application, and all related services, how that information is used, and how it is kept secure.
By using Hot 18's services, you consent to the collection and use of information as described in this Privacy Policy. This Policy is to be read together with our Terms & Conditions and applies alongside it. If you do not agree with this Policy, please refrain from using our services and contact us.
Scope of Application
This policy applies to the hot18.app website, Android and iOS apps, and all Hot 18 subdomains and related services. Third-party websites and payment gateways operate under their own separate privacy policies.
What Data We Collect
Hot 18 collects various types of information. A detailed breakdown is provided below:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email address, mobile number | Account Communication & Security |
| Financial Information | BKash/Nagad number, bank account details | Payment Processing |
| Transaction Data | Deposit, withdrawal, and betting history | Account Management & Reports |
| Technical Data | IP address, device ID, browser information | Security & Fraud Prevention |
| Behavioral Data | Page visits, click patterns, session duration | Service Improvement |
| Location Data | Country, city (estimated from IP) | Geo-Restriction Enforcement |
Hot 18 never stores your full payment card number or CVV code. All sensitive financial information is handled through PCI-DSS compliant payment processors.
How We Collect Your Information
Hot 18 collects your information through a variety of methods. We always handle this process with full transparency:
- Directly from you: You provide information directly when registering an account, completing KYC forms, contacting the support team, or making a payment.
- Automatically: When you use our site or app, technical information is automatically collected via cookies, log files, and analytics tools.
- From Third Parties: Data may be verified with payment providers, identity verification agencies, and fraud prevention services.
- From Public Sources: Information may be verified against social media profiles or government records where necessary, but solely to meet legal obligations.
Purpose of Data Use
Hot 18 uses your data for specific, legitimate purposes only. We never use it beyond what is stated here:
- For account creation, verification, and management.
- To process deposit, withdrawal, and betting transactions.
- To prevent fraud, money laundering, and illegal activity.
- To comply with regulatory requirements through KYC and age verification.
- To provide customer support and resolve issues.
- To send you personalized offers and promotions based on your preferences (you can opt out at any time).
- To improve platform security and performance.
- To monitor responsible gaming activity and provide support.
- To respond to requests from legal or regulatory authorities.
Marketing Communications
If you no longer wish to receive promotional emails or SMS from Hot 18, click the "Unsubscribe" link at the bottom of any message or let our support team know. We will update your preferences within 24 hours.
Data Sharing & Disclosure
Hot 18 does not sell your personal data or share it with advertisers. However, information may be shared in the following limited circumstances:
- Payment Provider: bKash, Nagad, Rocket, and bank — only the information necessary to complete a transaction is shared.
- Identity Verification Services: Limited data may be shared with trusted third parties to complete the KYC process.
- Legal Authorities: We are required to share data when legally compelled by court orders, government investigations, or valid regulatory requests.
- Analytics Partners: Anonymous and aggregated data may be used to improve our services, in a way that no individual can be identified.
- Business Restructuring: In the event of a change in Hot 18's ownership or business structure, data may be transferred to the new entity, but the terms of this policy will continue to apply.
Hot 18 never sells your data to third parties for marketing or advertising purposes. Any data sharing with third parties is governed by strict confidentiality agreements.
Cookies & Tracking Technologies
Hot 18 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, CSRF protection | Until end of session |
| Functional Cookies | Language preference, theme setting, user preferences | 1 Year |
| Analytics Cookies | Page visits, usage patterns, performance | 2 Years |
| Security Cookies | Fraud detection, device fingerprinting | 6 Months |
You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.
Data Retention & Security
Hot 18 follows the highest industry standards to protect your data. Our security measures are detailed below:
- 256-bit SSL Encryption: All data exchanged between you and our servers is encrypted. No third party can read this information.
- Encrypted Database: All sensitive data stored is protected with AES-256 encryption.
- Access Controls: Only authorized personnel can access specific data. All access is logged.
- Regular Security Audits: Independent cybersecurity experts conduct regular audits of our systems.
- Data Retention Period: Even after account closure, certain data may be retained for up to 5 years in accordance with legal obligations.
In the Event of a Security Breach
In the event of a data breach, Hot 18 will notify affected users and the relevant regulatory authorities within 72 hours. We will communicate every step transparently.
Your Rights
As a Hot 18 user, you have the following rights over your own data. Contact our support team to exercise any of these rights:
Right to Access
You can request to view the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
In certain cases, you may request that the use of your data be restricted.
Right to Object
You can object to your data being used for marketing or any specific purpose.
Right to Data Portability
You can request an export of your data in a machine-readable format.
To exercise any of your rights, email us at support@hot18.app. We will respond to your request within 30 days.
Minors & Child Protection
Hot 18 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
If we become aware that a minor is using or has attempted to use our platform, we will immediately close that account and securely delete any data collected. Parents or guardians may contact us directly at support@hot18.app.
Policy Changes & Updates
Hot 18 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the website homepage.
- Push notifications will be sent to app users.
- The date of any changes will be updated at the top of this page.
Continued use of Hot 18 after any changes takes effect means you accept the updated policy. If you object to any changes, please contact us before closing your account.
Contact & Complaints
For any privacy-related questions, concerns, or rights requests, please contact the Hot 18 data protection team through the following:
- Email: support@hot18.app — please include "Privacy Request" in the subject line for privacy-related inquiries.
- Live Chat: Click the chat icon at the bottom right of the website. Support is available 24/7.
- Response Time: We typically respond within 24 to 72 hours. Complex requests may take up to 30 days.
Complaints & Dispute Resolution
If your issue cannot be resolved with us directly, you have the right to file a complaint with the relevant data protection authority or licensing body. We will always remain transparent and cooperative.